This might also occur if the device has been moved and the lighting conditions are dramatically different in the new location. This error message can occur if you wear glasses and did not set up face recognition to recognize you both with and without your glasses. If you get one of the following error messages when you try to sign in to Windows Hello, try the corresponding troubleshooting steps:Ĭouldn’t recognize you. If that happens, sign in with a PIN or password instead, and then set up Windows Hello again. If your face or fingerprint didn’t scan properly, or if you’re using the wrong finger to sign in, you’ll get an error message when you try to sign in through Windows Hello.
Windows Hello doesn't recognize me, or I get an error message when I try to sign in To check if Windows Hello works, you need to select that option. Note: If you’ve set up multiple sign-in methods, like a password, a PIN, and Windows Hello, Windows will show those options at the sign-in screen.
